Complaints policy
How to raise a complaint with the Fatema Foundation, what happens next and how to take it further.
Last updated 4 November 2026
We want to hear from you
If something has gone wrong, whether about a donation, our fundraising, a volunteer or our work, please tell us. Complaints help us improve.
How to complain
- Email: [email protected]
- Phone: 07522 189323
- Post: The Fatema Foundation CIO, 42 High Street, Wanstead, London E11 2RJ
Please tell us your name, how to contact you, what happened and what you would like us to do.
What happens next
- We will acknowledge your complaint and tell you who is looking into it.
- A trustee will investigate and may contact you for more information.
- We will reply with what we found and what we will do about it.
If you are not satisfied, you can ask for your complaint to be reviewed by the Chair of Trustees.
Taking it further
If you are still unhappy after our review:
- For complaints about our fundraising, you can contact the Fundraising Regulator.
- For serious concerns about how the charity is run, you can contact the Charity Commission.
- For complaints about how we use your personal data, you can contact the Information Commissioner's Office.